I purchased an item on July 16th, the next day I received a shipped notification. Do not do business with them. I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. Review re CARiD.com and Variant.com When I called CARID to let them know about the stems and the price I paid, they said stems are never included. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. Unfortunately, the labor to install the wrong first kit was $771. Now my order can no longer be found. Seitenairbag (Sidebag) hinten. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. All I can say is that I wish I had read these reviews and headed their warning! If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. They sold us a product they didnt have and returned the money to a gift card we no longer had. Lesson learned dont order from Carid online! It seems like you are trying to get a validation of www.carid.com, which is a high authority website that has a good reputation. The amount of hassle and lies by the CARiD customer service reps are not worth the time and energy of the $40 charge for the parts ordered. And it will be deducted from the refund! Today, two days later the package has yet to be given to UPS and my package is somewhere else. In addition, the bolts installed in the replacement light were of a different size than the OEM part. (Wrong way the supply chain works) then told me the receiver (me) refused the package and i couldnt get a refund until they had their item back. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. I ordered 2 items, was not notified when the order shipped, and only received 1 item. This was THE worst online experience ever! I would never recommend these crooks to anyone. To learn more about this brand's worthiness, read this cayred review. As on today, August 11th, I still have not received my refund. It was delivered in less than four days. Add to List. Now add the 3 to 5 Business Day For My Money! offer no refund or returns. How did things change that quickly? It took two months. I eventually got transferred to a supervisor (who Ill name later) who assured me he can get things done. THEY DONT EVEN WORK! carid.com camperid.com I have given carid.com a second chance based on the assurances of carid.com representative Joe" who took my order. Would recommend any Auto Parts Store, same prices, much better service. Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. pick something themselves that fit. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Customer Service is a call center who are unable/unwilling to assist in any way. I ordered rain deflectors for my bmw x5, and they wouldn't . Nothing but lies and total misinformation from them. Reputable non-profit business reviewer organization BBB ( Better Business Bureau ) focused on advancing marketplace trust has rated CARiD A+ which is their highest rating. You Lost Me As A Customer! Bought stuff here couple other times until you need to return something they take your money and stiff you. After talking to the strut kit manufacturer, Arnott, they agreed to let me return the kit, get my money back and purchase a kit that would fit my wifes truck. *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didnt work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. Always a runaround but no refund or way to send back money. After wanting to punch through a wall, the mechanic unmounted the tire, and took all the tires off the rims. Save your time and money purchase from anyone else. 7.5Expert Score. 1 Pros Of Buying Online. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. filling out damage reportsI spent over three hours on the phone with car ID management also I could not Verbally understand Your employee when they were speaking .They dont seem to really care about the customer only your money. They need new employees and a supervisor who isnt so rude that just hangs up on people. CARID STOLE MONEY. They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. This company is not like it use to be. 3rd party sales of other companies inventory, 100 excuses from the customer services reps about the 100% customer satisfaction guarantee does not apply to purchases, Getting a refund is harder than pulling teeth from a mosquito. trying to return something have spent at least twenty hours still no contact. after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. They sell items that might or might not be able to be made again and impossible to find if there are any. they say i wont get a refund until i ship the part back to them. Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. A common complaint we must mention in this Card.com review is that the company can have delays with their shipments. oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. CARid sells CHEAP after-market Chinese made parts. The second order took over two months and is JUNK. Paid $299.99 plus tax ($320.20). Our fault, out of time but they are making this right. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. Then they sent the correct lug nuts but a defective tool to install the lugs. Shame on me for not researching the company before purchase. Beware of fraudulent delivery dates on their website! First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. Opinions are ours. Which in turn they blamed the shipping company (UPS) that they had been damaged in their possession, but as you can see all the damage on the wheels are from the TOUCHLESS tire mounting service they provide you and not caused by shipping. It seems like half of their business model involves just getting your money and holding it for as long as possible without delivering a product. Auto Parts: CARiD Cranbury, NJ. They told me the spacers were compensation enough. Why have a picture of a different product. Customer service told me it would take 30 days to get correct product. We would like to show you a description here but the site won't allow us. I ordered cargo carrier on-line on June 5. CARiD ranks 17th among Auto Parts sites. The customer service is terrible theyll just hang up on you when your talking to them. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. I called three times and theyre looking into why I havent got my parts yet from the supplier, Im not not happy at all, The tracking number says processed but it said that a month ago, now its over a month and I never got my parts, Still waiting. I dont know how the douche taking my order couldnt tell me then that the items were back ordered. There are better companies out there. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. CARiD Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. Refund Complete Today Sept. 1, 2020. My shop charged me $10 per stem installed. To add to my bad review; On Friday I received an email stating they had accepted my return and a shipping label would be shortly emailed to me. TWO MINUTES LATER I CALLED BACK NOT TO CANCEL THE ORDER. Business Started Locally: CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. The hassle is absolutely not worth the increase of blood pressure! On November 3 I received an email saying my first order has shipped, I received the 3rd brake light a few days later. When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution theyll offer. (Universal fit item, but I sent image showing it didnt fit at all!) #15 - CARiD. That was 3 business days ago. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. They said wheels can get damaged during the drilling process. The bearing dust caps stick out too far. Seems like they make it obvious to lie. He paid $347 and they charged for the shipping so he only got back $100. DO NOT TRUST THIS COMPANY!!! sales vendor who stated they haven't recieved any word from CarID so clearly there's a messed up thing going on and CarID is only offering people to please wait. Buyer Beware would apply. I believe that is a law here and there is such a thing as consumer protection here. 26 Days Later! I waited and then called back and was told that the delay was by UPS. So I did not take my time when I placed my order. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. Hope to see them SUED INTO BANKRUPTCY. . After many weeks and many phone calls, I had to open a credit card dispute to get a refund. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. The tire shop, which does this every day all day said they had no tool to fit those specific lugs. They lie, wont refund for a botched order and steal your money. Had to settle for a full refund after 11 weeks of AND I got my tires shipped directly to the tire shop by noon on the 3rd day! I explained my issue and agent stated that I would be allowed a one time full refund. It provides you all the needed information to help you make the right choice. I am writing to you in regards to the review you posted on iD Google Maps. Worst customer service ever. He suspected that the center hub core was drilled slightly off. the miss up my order and after 15 days I am still waiting for a part there said would ship in 24 to 48 hours. But not refunding $349 for shoddy unusable parts is criminal. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? I was told to expect pickup in 3 to 4 business days. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! Sells and lists items that they do not keep in stock. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. I am unable to drive my work truck for a week while waiting. Getting info is 24 to 72 hours and only weekdays count. Heres what happened. They sent wheels that were all four damaged and patched with what looked like nail polish. Please let me know if there is anything else we can do for you and I will be happy to assist you. There Return System is A Money Game! HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. I'll be darned, she ended chat again with me immediately!!! $7200 paid then but never heard to any follow-up, updates (all initiated by me). This is going to equate to 1/3 the price of the item. Pricing of products and services. 24 Oct October 24, 2022. Save my name, email, and website in this browser for the next time I comment. Please allow us to offer you $25.00 worth of gift certificate. However said they will take care of the shipping back. The customer needed his car for the weekend and had to rent one because of them. Itll take 6 months and come damaged and excuses of lost shipments Don't trust their advice, if you do, it may cost you like it did me. I have wasted so much time trying to get this refund, and time is money. Asked them to expedite package and was told I had to pay out of pocket for their mistake. Get the confidence to tackle any trail! Wheels had to be built and would take weeks to receive. I cant have my auto on blocks for 6 months. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. THE NEXT DAY (TODAY) I GET A E-MAIL THAT MY ORDER HAS BEEN CANCELLED ? Joined Jan 4, 2020 Messages 27 Reaction score 30. I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. I will call back after 48 business hours and brace myself for the latest excuse. Their customer live chat is absolutely horrible, I got cut off 3 times. I do not suggest this company, buy elsewhere and get free shipping. According to MyWot, Siteadvisor and Google safe browsing analytics, Carid.com is a fully trustworthy domain with . SO I SAY NO TO CARID. Share. Pretty much calling me a liar. Ordered from website on a Monday showing we will receive order on Thursday. If you are just finding my channel be sure to subscribe! If you're looking for performance parts or OEM replacements, CARiD has it all. ORDERED ON 09/17 AND ON 10/13 NO DELIVERY AND NO HELP. My first agent was Kathy. Learn More Now . EX. We need around 7-10 business days to have this item manufactured for you. In Europe alone, it is estimated that up to 2.2 billion is lost each year on counterfeit tires. I got everything taken care of, but was being charged 15 dollars to return item. It took me calling them and speaking to a Rep to submit the form for me! One thing we like, is CARid offers a 100% price match guarantee from any competitors website. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. CARiD has a consumer rating of 2.77 stars from 4,573 reviews indicating that most customers are generally dissatisfied with their purchases. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. My name is Damon and I am from the Voice Of Client department at CARiD.com. Then its a fight to get it returned..Nvere but from these cheap China sources. Website nice. I ordered a bumper cover from CarID that cost $444. They told me it was a special order I would have to wait 30 days. To get it returned.. Nvere but from these cheap China sources stuff here other... Thing we like, is CARiD offers a 100 % price match guarantee from any competitors.... $ 1,100 and was told I had to pay out of pocket for their mistake cost... For review to the Manufacturer and will contact you back with updates on return within business. 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