United Flight Attendant Interview Questions & Answers Q1: "How is your past experience relevant to this position?" A1: "My experience working in a close-knit team has taught me that communication is too important to slack off on. United Airlines is the 4th largest airline in the United States. Ensure that you mention accurate information to assure the interviewer that this is not your first time interacting with the brand. I live in Fort Lauderdale. United Airlines Flight Attendant Interview Questions | Glassdoor See All Photos United Airlines Engaged Employer Overview 5.8K Reviews 306 Jobs 6.2K Salaries 3.5K Interviews 2.2K Benefits 82 Photos + Add an Interview United Airlines Flight Attendant Interview Questions Updated Jan 12, 2023 Find Interviews To filter interviews, Sign In or Register. Say you want to learn and grow your career in the aviation industry and with United being a Fortune 500 company for well over 20 years you feel you could learn a lot here. its has been my dream to be one. Thank you. Best of luck to you. Most United Airlines flight attendant interview questions are situation-based with a few behavioral-based questions sprinkled in. It goes into much more detail about accessories, hairstyle, and much more (for example, they recommend that if a womans hair is longer than shoulder-length, then they should style it in a French twist or bun). How do you plan to balance work and life? There are no tattoos permitted on the face, hands, or neck for United Airlines flight attendants. (I purchased my flight for morning in and being out for under $100 so not too bad there). 2. United changes what bases they are hiring for often, but that doesnt mean after six months you cannot transfer to a different base if operational needs and seniority allow. Proof of vaccination: At United, we take pride in Connecting People and Uniting the World, safely. Also do they do trainings during the holidays? How have you gone above and beyond for a customer? Congratulations! Things change, they always change in the aviation industry so you never know, but historically thats the way it goes. Great blog, thank you for all this useful info! Thats an email a candidate receives when the airline lets them know that they will not be moving forward in the interview process. (It was previously 90 days.). They may ask a question like this to see if youve done your research. I applied a few days ago and never received an email saying it was submitted or anything about an assessment. Im doing my best to study up and prepare, this has been a dream of mine since I was a kid! Im due to leave for training for UA next week and I have no idea on what to pack for this journey. There are hundreds of bits of information and steps in the hiring process, therefore, it is best to have the training and a guide to help you successfully gain the experience and get through the hiring process to land your dream job. Join 10,000+ job seekers in our email newsletter and we'll send you the 30 must-know questions, plus our best insider tips for turning interviews into job offers. Hi Christiane, unfortunately I dont know of any US airlines that allow hand tattoos including United, and there are only a handful of airlines that allow tattoos at all. State you have excellent communication skills which will allow you to work well with the customer and other crew members. We are required to stay at the training center throughout the whole process ? As a result both the customer left satisfied and my co-worker more relaxed from the situation. You May Also Like: What To Pack For Flight Attendant Training + Free Packing List. Effective communication is crucial in the event of high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence. Im not sure if the timing, but most companies like you to be in a position for six months to a year. I was curious to what the window is upon getting hired as a United flight attendant after the Houston interview, and when the training begins? The key is to get yourself a quiet room with no distractions. United requires all employees to be fully vaccinated in order to work for us. Apply online by submitting your resume. 3. At the very least it will alert United that there may be a glitch on the application. Show More Responses Can you tell me about yourself? You would prepare for a video interview the same way you would prepare for a regular interview. Keep your answer professional and talk about what youve done in your recent work. My daughter is presently in Texas with AA, and has 4 test to go to gain her wings!!! (Well talk more about what questions to ask in a flight attendant interview soon). Hello Denese, Im honestly not sure about being able to reschedule the interview to a later date that was not listed. If the dates that I am being asked to choose from is a conflict for me, will other dates be offered or do I have to reapply again? Some will be the classic interview questions you find in many occupations. I have experience as a flight attendant, I worked for VARIG for 13 years as a flight attendant in Brazil from 86 to 99. 7. Like everyone else has said, thank you SO much for this in-depth article. Id prefer this as my base as it is my home but am unsure if its even an option for a first year flight attendant. Learn More. Only 50% survive the first year of employment. Hub airports are airports that serve as central transfer points, from which flights come in and go out to other cities. I am crossing my fingers for Dulles if I am offered the job after the in-person interview, but Im going in ready for anything of course. Hi Maye, United allows two retakes total, and the passing score is 80% except for retakes. Best of luck to you! If you dont seem like you know what the job involves and/or cant explain why this position is attractive to you, then youre very unlikely to get hired for a job as competitive as a flight attendant. Once a flight attendant applicant attends a United Airlines hiring event and they are chosen to proceed, they will get a video interview invite for a VI with United. Finally, describe the result and what you learned from the experience, too! Thank you for applying but you have not been selected to advance, and you are welcome to reapply after 180 days. Hi! The live one was today and Im wondering how long it takes to to receive a email stating whether youve made it to the next face to face in person interview? 2. Note:The United Airlines hiring process follows multiple stages. 5. so that you have them for graduation. As you only work 80-95hrs monthly. When you are in training it will require your full attention and it would be next to impossible to do anything else during that time. IT IS WORTH IT! If its summer you may want to skip the bus ride to the interview and only take it back to the airport because Houston is ridiculously hot. When your team is on the same page, everyone works more productively and delivers a better customer experience. Im not sure how long it will be referral only or when they will open for the next round, be sure and check the link at the top of the page labeled Whos Hiring Flight Attendants Right Now, we update when United and all the airlines listed on the page open applications for flight attendants. Thank you. Any thoughts? But I really want the chance and experience of a Legacy Airline interview process. If you dont get CLE you can always transfer in the future. I feel that what United Airlines offers is a strong path towards those goals and I am excited about what this position has to offer." They are heavily recruiting from the US right now. They also had practice questions that weren't recorded, but where you can practice answering while being on video. My question is would you say it is possible to commute to your base? The interview invite said to anticipate the interview to be 5-6 hours but I was released in about a little over 4 hours after the one on one. Okay sounds good thank you so much I appreciate this info. I interviewed at WestJet in Nov. 2022 Interview The process was through HireVue which is basically where you read the question and answer it. You get a raise every year for 12 years topping out at $67.11 plus speaker pay if you are in the German speaking role. Once the pandemic hit, a lot of flight attendants were furloughed and many took a buyout to retire early. It happens more than people realize. You should be thinking, What will convince the interviewer that Im likely to succeed in this position?. I would not have my dream job or even this website if it werent for him. Are you ready to apply to United Airlines? If you dont know what to say have a look at other jobs at. Why should we hire you as our ramp agent? What can you tell me about yourself? Asked how I felt about going away for training for 6 weeks and I said I was fine with that it sounded exciting. Where are they headquartered? Propose a strategy that includes skills like active listening and empathy to calm the client and de-escalate the situation. United has a straight reserve system, but at the rate, they are hiring, the time spent on reserve will be shorter than ever before. Some candidates will get offered a CTO (Contingent Training Offer) on the spot, some will be notified later. She then said it would take a week or mire to hear back from them. , During the United FA training, is there any swim test or pool activity? Meeting new people is exciting for me, as I love people and am a true team player. Im 53 years old, with 20+ in customer service and speak German fluent. How would you deal with an upset customer? United has new flight attendant classes graduating every week with no sign of slowing down, so you can expect them to be hiring flight attendants again soon. Hi Heather, I dont believe the referral changes the time frame for being contacted or guarantees an interview, but employee referrals do help. For more information on what to wear to your cabin crew interview, we recommend this article. Hello Roberta, That is correct as a United flight attendant you have initial training in Houston, TX and you report to your new base assignment upon completion of training. Sample Answer United Airlines is the third-largest carrier in the world in terms of revenue. Say pay excellent attention to detail which will allow you to ensure baggage gets to the right place. If you tell the interviewer that you like to work alone, or that you typically like a very slow environment, it could cost you the job. Hi deana your article was extremely helpful with answering many of my questions. This post could help you with more info on tattoos: https://futureflightattendant.com/can-flight-attendants-have-tattoos/. Check out this post on flight attendant age limit advice for a more in depth answer to that question. ago The airline also wants to make sure you can get along well with different types of coworkers (along with different types of customers). For example, suppose you worked at a restaurant and they did not have a particular item on the menu so you went to the restaurant next door and got that item for them. Forgot your Username or Password? Hi Deanna, I applied along with my resume and letter then I did my assessment that united airlines sent me. And , if you fail a test, what are the retake requirements? Check out How to Pass the Flight Attendant Video Interview. . My must haves were: Workout clothes, jeans, sneakers, swimsuit, laundry detergent, notebook, snacks, ear plugs, headphones, sleep mask, a jacket, something comfortable to sleep in and you will have a roommate, toiletries, and anything you can think of to help you study. I would definitely go to the event. Possession of a valid U.S. passport or foreign passport with applicable visas and eligibility to travel globally without restrictions. Try to fix the problem to the best of your abilities. Im working for a regional airline, do I have to quit before doing the F2F interview with a different airline? If youre ready for a career that takes you places, apply online now and start your adventure with Emirates. I was asked this question during the VI. The STAR method should be used in one to two minutes MAXIMUM! https://futureflightattendant.com/product/flight-attendant-interview-guide/ Best of luck to you! I also worked in the hospitality industry while living in Germany helping guests travelling from across the world. When you land the interview (pun intended) you should be ready to face a wide range of questions. The training class starts in 4-6 weeks in Houston. Congrats on the VI! Flight Attendant FA2022-GER3 10/25/2022 A "People-First" demeanor, Ability to adapt/respond to different types of customer-facing scenarios. Some jobs also require the submission of a pre-recorded video. If you want to learn how to master the flight attendant interview process so you can get hired by your dream airline, check out Future Flight Attendants Online Course & Coaching Program so you can stop getting TBNTs and start getting CJO/CTOs. Commuting is possible, but on reserve you will have to stay in your base on your reserve days. 1. I did want to ask for clarification on two things. Thank you! So make sure youre demonstrating patience, strong listening skills, communication skills, professionalism, and teamwork. Thank you so much Deanna! This article has more details and examples of how to answer tell me about yourself.. And would you handle this in future situations? United Airlines is the best US airline to work for because they have so many bases and the most international destinations of any airline in the United States. Can you choose what training class to be apart of? In 2012 United and Continental merged their airlines. You do get to put in your preferences. More Anyone here got an invite for F2F? High school diploma or equivalent; 2 or more years of college preferred. Ability to proficiently operate electronic devices (phones, tablets, laptops, etc). Hello R, congrats on the VI. United Airlines Flight Attendant Hiring Process 2022 In A Nutshell. United does not give CTOs (Contingent Training Offers) on the spot at the hiring events, but it is a great way to come out and meet people and get your foot in the door. Do you mind working irregular hours and on holidays? Airlines also conduct group assessments in which they make you solve problems/scenarios as a part of a group. If you just graduated, talk about what you studied and why, and what you're looking for now that you graduated. Flight attendant pay starts at $28.88 and topping out at $67.11 per hour after 12 years. If you've applied for a position as a flight attendant, you might receive an invitation to interview. Most people undergo a 15 to 30-minute phone discussion. You should always say you enjoy a team environment because thats how youll be working most of the time as a flight attendant. I also offer my co-worker the chance to switch roles with me for the rest of the night so she can clear her head. One time I was on the register role taking the customers order as regular and a customer orders a drink as normal. Finally, practice your answers at home. Why Should We Hire You as a Flight Attendant? Do you know if they re-opened it? There was a similar glitch recently when United opened applications for non speaker positions, the application forced you to answer that you spoke a foreign language. Then later on can the base be in your home town? "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. So there you have it, the United Airlines flight attendant hiring process, in a nutshell. I work as much as I can. I'm heading to Houston tomorrow for my face-to-face interview with United, in hopes of becoming a Flight Attendant. Remember to speak up but give others a chance to speak. Last year they would not even consider any exemptions, now exemptions are being considered. You can also ask them a question about this, like, By the way what type of training does your airline provide to help prepare flight attendants for this type of situation?. Copyright Hi Meagan, I believe its normal, but glitches happen so if you dont see an update in a few days you can always email Recruiting@united.com for an accurate answer. This is twice as true when interviewing to become a flight attendant. The most competitive candidates are invited to their Executive Offices in Chicago or Houston for final evaluation. You should wear business attire for your cabin crew interview. Want to be a United Airlines flight attendant? It also is not showing up in my united careers account. As of now, (9/2022) there are a lot of classes scheduled and its a few weeks out. PS A few years ago I made it all the way to the f2f in Houston simply by applying online. Do you know anything about the health benefits for FAs, are they the same tier as say a customer service agent? This can be your customer service ability, interpersonal skills, ability to work as part of a team, etc. What are United Airlines core 4 values? Did they change that recently? #videointerview #unitedairlines #united Hey Guys and Gals! You dont want your interviewer to loose interest. If there is any way possible do everything you can to make it one of the scheduled dates. You can get a good idea of the language bases from the job postings. Im not sure if I want to risk resigning my current one, just for a possibility. Are they still requiring vaccine mandate for new employees as a flight attendant? Its only been a few days ago. Hi Deanna, I have a question. United is constantly changing the way they do things and the timelines. Why do you want to work for United Airlines? One time I was picking up this woman to go to the store and i came to her back door because that was the closest to get to her house from where my car was parked. It is a shame that in 2022 and with flight attendants in such a high demand , United Airlines still doesnt allow a hand tattoo, some hand tattoos like mine are beautiful and delicates. I have a regular 9-5pm job. (Im currently in my thirty-fourth year and an international purser at LAX.) Your goal should be to demonstrate that you stay calm and professional even when disagreements occur and that you realize youre on the same side as your coworkers working toward a common goal. 5. Flight attendants of all ages are hired for the job. Serve and/or sell food and beverages in a diligent and professional manner. He was so at ease and taught me a thing or two when I was supposed to be training him, and I must say, we hit it off immediately. But, now its no longer showing (nor are any USA events). This is information is excellent! My current job/recent job has been all about working with others. You can either rent a car, take an Uber, or ride the bus. United Airlines Interview Questions by Role. With enthusiasm I told them my story and why it was my best day. What is a major reason you get denied? Yes, prior to this interview, I was a flight attendant for a regional airline and have dealt with the stresses and achievements you typically see in this industry. The blue and black uniforms look sharp, and everyone looks great in them wearing the uniform for any shape, size, and gender. On some flights it can be less than 20% of passengers. Interview Answers, What Do You Dislike About Your Job? In the past the hiring events have been at the bigger bases that needed flight attendants, so this would be a first as far as I know there was one at a satellite base. And when i have time, I will hang out with my friends. American Airlines Flight Attendant Hiring Process 1) Online Application 2) Online Assessment 3) Video Interview 4) In-Person Interview Tips for the Face-to-Face Interview Its a very common question, and Ive been asked this myself early in my career. Along with knowing some basics about their company and its history, try to know one or two things that set it apart from competitors. It was so helpful! During her flight attendant days, Danielle worked for one of the major airlines. Thank you for an amazing article and for all the advices and help provided. . United Airlines does provide you with the flight, but you are on your own to get to the interview once you get there. I think I may have misunderstood your question the first time. As of now (things are always changing) you are assigned a training class. Thank you Deanna! I am currently a flight attendant at Lufthansa based in Germany I am through to the second round at United I have applied for a bilingual German-speaking role I have 12 years of experience on long-haul flights what salary should I expect at United given my experience and language skills the posting states the pay range is 28.88 -67.11 with an additional $2/hr for reserve line. Flight attendant training is held at the brand new state-of-the-art United Airlines Flight Attendant Training Center in Houston, Texas. I interviewed at Air Transat (London, England) in Mar. However, some people have been able to be moved up sooner. Find out what the hiring process for 2022 is, in a nutshell. If working in another position at United can I still apply for a FA position if Ive been in that position for less than a year? United Airlines requires new flight attendants to pay for their uniforms and luggage and it will be payroll deducted, however, in the future they will have a uniform allowance so they dont have to pay for any more uniforms. If I make it through the training, any suggestions on how to make this work. Training is intense. Flight Attendant Interview process at United Airlines Overall experience Poor Excellent Easy Difficult Interview process length More than one month 23% About a day or two 22% About two weeks 22% About a month 19% About a week 13% Most reported steps On-site interview 86% Background check 81% Drug test 80% Group interview 77% Phone call/screening Job Title: United Airlines Flight Attendant. Received email for online interview the next day, 20th. 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Hello! Vote 1 1 comment Best Add a Comment vforvideo 4 min. I dont belive so because it would be impossible to work out those two schedules every month. Say you have strong leadership skills which will allow you to respond to a variety of emergency and non-emergency situations. You can also add any previous experience with working in customer service, or some seminars and trainings you went to. Thanks! I hope that all makes sense, its kind of complicated to explain. Some candidates will get offered a CTO (Contingent Training Offer) on the spot, some will be notified later. Anyway!! It depends, its different for everyone, 3 months, 6 months, a year? Just make sure youre saying something thats true! Prior to training, candidates must successfully complete a physical examination. I attended the Airline Academy in Orlando,Fl in the beginning of August. It takes place in Orlando on 1/10. 1st Answer Example. Congratulations on securing a CTO. What are your thoughts?. April 7, 2018 What can you bring to United with your customer service background. Ans: You can interestingly answer this question by talking about your educational qualification, professional work experience, skills, and enthusiasm to create a difference by joining United Airlines as a United Airlines personnel. trying to apply in california and there seems to be no positions open. I fit all the requirements except for the one hand tattoo!! Say you have strong multi-tasking skills which will allow you to handle a wide variety of situations while in continuous contact with the public. This is a straightforward question, and you should reply by stating all of the languages you speak at an intermediate level or above. Privacy Policy. (Well talk more about all of these topics and questions later in this article because theyre all VITAL to what flight attendants do). In your flight attendant interviews, you can ask questions about the biggest challenges new people face, how youd interact with coworkers, the day-to-day duties and expectations, and how your performance will be measured. For example, suppose you spent time on your lunch hour with your colleagues. Future Flight Attendants Flight Attendant Resume Service has got you covered. From what I read in the article United Airlines has a base in Fort Lauderdale. Say you are physically fit and you will not have any problems moving items of 70 pounds or more on a regular basis. Compare the two lists and state your best or greatest strength that is found in both lists. United had the starting age as 21 for years, but now its down to 20 years of age. I believe you can order as many as six pairs at a time to test out at home with try before you buy. 2. There were 6 interview questions. If I can do this, YOU CAN, TOO! Its okay to say you like both situations, but make sure you show them that you have the skills needed to handle situations where teamwork is required. You need to drive motorized equipment, such as belt loaders so you need a drivers license. I was hoping to have some insight about what to expect. Finally, be sure to note any first aid experience or second language you speak. Tell me about your worst day at work. If you follow the tips above, youll be ready for a variety of questions, from how you would approach a certain situation, to why you want this job. As a 16 year flight attendant for a major airline I know what it takes to get hired and I want to help you succeed. Your goal here is to show that you can stay calm, avoid confrontation, but stand your ground and explain to the passenger what needs to be done and why (for safety reasons, etc.). If you are looking for United Airlines Interview Questions you have come to the right place. 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