We ve turned it off for now. Bought a Kenmore Elite Refrigerator 795-74033.411 approx. I called scheduled they called rescheduled another week and a half out said the tech called in sick 1 day equals 10 days. When they are in good working condition, they help absorb the compressors movement so it doesnt shake or make a noise. Stay away from this brand. I purchase a Kenmore elite refrigerator in 2016 3 yrs. Also the whole system neeeds replaced. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. I contacted Sears warranty they sent a technician out today 10/2/19 I was told it would cost me $495 to fix the problem. I am totally disgusted with LG and Sears! FOR IMMEDIATE RELEASE. I purchased the whole Elite Series of Kenmore appliances in 2014 along with the extended warranties and in December 2018 while cooking Christmas Dinners my oven went completely out so far I have had to fix the stove myself because sears informed me they had no longer anyone in my area to repair it and everyone wants to charge an arm and a leg so I followed a u tube video and narrowed it down to the electronic board and fix it for a little over $500 and now in May 2019 my refrigerator all of a sudden quit working overnight. I called Sears today to inquire about the compressor warranty and was told the compressor was covered for 10 years BUT I would have to pay for a technician to run a diagnostic test even though the manual says that this refrigerator has a diagnostic feature that can be done over the phone. On Sunday 7/3/2016, the inside top bulbs failed too turn off for an undetermined amount of time which resulted in a melted housing, charred sockets, rise in temp and loss of contents. When we stated the food loss is over $1000, the rep said "I never said we would cover the food loss, just help with it.". At first they were going to give us a new one and now they have decided that we don't need a fridge for another week (3 weeks total). I lost all of my meats and everything inside had to be trashed. And it will be overloaded if the coils are dirty. Since it was in the middle of our vacations rescheduled, told them we had it checked out by another company, he said it was a compressor and only a sears tech could do the warranty on the compressor. They said the $99 will go toward labor if I have the repair done. In addition, you should know that a frayed or damaged cord is a risk to have around. The repairman said it would probably be a minimum of $1,600.00 repair bill but if repaired he thinks Imay very well have additional issues after the repair. Check the power cord to see if it is fully plugged into the wall outlet. Then I did some investigating on my own and found the MAGNUSON-MOSS WARRANTY LAW. Set up the system and said there is no pressure. Purchased kenmore elite 795.73157.610 in october 2017 for 3000. We put a thermometer in the fridge and freezer. Then, fix the tube in the middle to a vacuum pump. Because the fridge is still under warranty in order for the parts to be covered I was told a Sear Technician needed to diagnose it. Rrrfgghh, so I found a Kenmore customer support email, and sent them an email letting them know that they are falsely advertising and that they sold me a "fake feature" and they are not honoring what they sold me etc and are still lying to consumers. Serial # 305KRZH1U677 We purchased this French door refrigerator from a local furniture store currently out of business in 2014. New Unit now not working! How can there be one and only one tech within several hundred square miles? WARNING if you have this models with liner compresser and your food doesnt feel cold or your frozen food feels soft WARNING DONT EAT IT!! I have a house full of lg appliances and have had problems with all of them resulting in repair or replacement. Used troubleshooting guide and was able to get ice maker to turn over ice and reset the settings as guide suggested freezer started freezing again. We tried cleaning the coils and is still didn't work. Warranty is a miscellaneous failure of a component covered by Warranty Contract and a Recall is a mass failure of a Component(Linnear Compressor). We purchased the extended warranty through Sears. Repairman told her it was compressor and said to throw it in the garbage. I had a service person come out and diagnosed it as a failed compressor. A failed evaporator fan affects how much work the compressor has to do. We have had two technicians out, one put freeon in but it seems to run all the time. We have photos of the thermometers and of all the defrosted food. 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The majority of these repairs are neither difficult nor expensive. In 2017 we needed it repaired and found out that it was really a LG with the Kenmore name. I am interested in any information on a class action suit regarding this particular product. I will never buy from Sears again. The repair tech said the LG compressor was shot but not worth repairing. They last about 2 years and are unreliable. I have a kenmore elite I purchased in 2006 3 door. Manage Settings Question is how long will it last before it fails again. Is this covered under the recall? The tech informed us that he had been running across this issue several times, stating that before or right at the 1 year manufactured warranty the LG motors were going bad. As a result, coolant will build up and will eventually start leaking. Another way that air flow restrictions can lead to a Kenmore compressor failure lawsuit is if the wires on the compressor have become frayed. Unhook the retainer clip and pull the PTC start relay . Had a repairman out on Memorial Day and he new it was the compressor. You got it, I would have to pay again. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? I was just not convinced and asked him to order a new circuit board, which he reluctantly did. All of the food in the freezer has thawed out and there is no cooling going on. Afterward, reconnect the refrigerator to electric power or power up the circuit breaker. I've lost so much food since my purchase and have spent out so much money trying to keep this junk alive and working. IT IS ONLY 4-5 YRS OLD. It is unacceptable to have a major appliance fail in 30 months use; and to have service delays. This cannot be right! The same is true if the thermostat is set incorrectly. It worked great until February 15, 2020 (a whopping 4 months) and the compressor has gone out again! He suggested that I do not buy the LG and Samsung refrigerators and I agreed. Purchased a kenmore 69312 12/14/2017 compressor went out 5/11 the warranty replaced it 3 months later I need another compressor the warranty company gave me six appointments to repair the refrigerator they all been no call no shows 2 months my 78 year old father has been without a refrigerator please put me on the list. I bought a Kenmore elite refrigerator in 2018 only to learn it is an LG and my compressor has died and they want $950 to install a new one. In September 2018 the Ice Maker and Water Dispenser stopped working I called in to my LG Warranty amount and was given Claim #1403xxxx about an hour later my wife told me everything in the Freezer was thawed I called back added that to the problem. We would recommend leaving them at the mid-point for the best results. It's only 3 1/2 years old. If they know that it has a problem, why not pull all of them and make the correct part replacement before selling them. The refrigerator stopped cooling and I called a repair man and was told it was the compressor and thought there were additional issues as well. They told me to call Kenmore. Paid $89 for service charge. digital controls; an external water dispenser; an air filter; dual evaporators; a door open alarm; a beverage . I have a Kenmore Elite Refrigerator/Freezer, Model 795.74023.411. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. If it runs constantly, it would become too hot and the refrigerator may not cool. The Grab-N-Go fridge comes in white or black for $2,000, or in stainless steel for an . On Friday 8/10/2018 I came home to an entire fridge and freezer of melted spoiled food. Model # is 795-77563600. I knew it would fail again after reading about this particular model on the Internet as well as it makers model the LG version. It will not hold a charge of freon. The ice maker broke within months and they fixed it. Right before Christmas 2021, it stopped working and lost all of our food. Trying to recoup the cost paid for labor and food lost. Says they will not replace just the compressor. We were put on the emergency list - that means a service repairman will be out in a week - unbelievable. So when the motor shuts off, you hear a thump or a vibration. No one else will touch it either. Not so great. the problem is not the ice maker because that has been turned off. After 3 phone calls to Sears, over an hour of time & getting transferred continuously & speaking with at least 7 people, Ive been told different things & now Im told the parts wont be covered even though my written warranty says 7 years on the compressor. I have lost all of my refrigerated and frozen items. i've called their legal department but they dont call back. BS. They will replace the compressor but I am still having to pay $169 for additional parts and $431 for labor as well as the food I lost when the freezer quit! Now, take a digital multimeter and set it to Ohms resistance. (July 29, 17 weeks after failure.). Release # 03-533. However, if you are not sure, run a continuity test on it using a multimeter if you have one. They should have recalled the compressor and notified all their customers that it would be replaced. Compressor is LG model 72053 301B0434. I took delivery of my Kenmore Elite on June 2, 2016 and the compressor stopped working on July 9, 2022. Have photos. There are plenty of other folks who could use to be in on it from what I have read. He told me to join the lawsuit and get my money back for the LG fridge. It says to check the voltage level on the main controller board connector to the compressor, "CON201". Jun 15, 2021 by Postal lady knew us and the problems we were having so she delivered. Simply outrageous will never by LG anything again. Sears only offered a 20% discount for the service and I am sure I will have to go back thru the whole ordeal each and every time this happens. Please help!! I bought a Kenmore Elite refrigerator. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? It helps to check them from time to time, especially if you have pets that shed hair. Total bill would be 812.00. My Sears 3 door Model 74025, purchased 2015, $2,500; compressor died over a week ago; lost approx. Make sure you clean them once every 6 months or 12 months. They want over $400 to fix it. He then set up an appointment for May 9th. This one will cost about $1600 to replace the compressor. We ordered and received a free compressor from Sears. We paid 3rd party to come and install parts and the new compressor was dead!! Seemed he had no idea what he was saying or doing. Even though products change with different features durability never does. This s my first and last Kenmore/LG product. I had to buy a new fridge because they couldnt get a repair guy out until December and I had to host Thanksgiving. Was given the date for Sears to come look at it of January 4, 2023. Compressor is still under warranty. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. I like the glass shelves and the ability to split some of them to accommodate my needs. Kenmore uses a failed LG compressor that's had 2 class action lawsuits cuz it's CRAP . on July 2018, stopped making ice and the compressor stopped working and the Kenmore Elite died with almost $400 food on Oct. 2020. For what we paid for it I figured we would get a lot of years out of it. Replaced the main board hours ago and the temp in the fridge is now 78 degrees. These refrigerators ranged between $4725 and $6400 and came in many different colors (including stainless steel and custom paneled as well). Sears has TERRIBLE customer service. Because sears left Canada I had to pay for repairs. Two service appointments were set up and no one showed up the latest being this week. This is unacceptable! I don't know that it matters, but I am no longer a Sears customer. and after decades. repair company is saying that even that may not fix the unit as it may need a compressor. Good times. One even went so far as to say they wouldnt touch it with a 10 foot pole! He said that's just the way they sound. A faulty component in the condenser. Hello people from the USA! Today is 1/17/22 just to see what Sears do. I didn't spend Kenmore Elite money to get an LG but that's a different story. KPRC 2 Investigates is uncovering alleged defects the companies have known about since at least 2013. But he didn't bother to check anything - same "not cooling" is happening. Consumers also can log on to http://us.lge.com for further information on those models included in the repair program and to arrange for an in-home appointment. I didn't call Sears back and still no response from Kenmore. 795.72489.410) Manuf 04/2015 UNTIL PROBLEMS; compressor stopped working, had new one put in, mainboard reset- for a short time started to cool then fridge/freezer stopped cooling & lost food again. (Must Read), Tappan Dishwasher Problems: 7 Common Issues (Must Know), GE Portable Airconditioner Not Cooling (With Solutions), Frigidaire Portable Airconditioner Not Cooling (With Solutions), Danby Portable Airconditioner Not Cooling (With Solutions), LG Portable Airconditioner Not Cooling (With Solutions). The defrost timer is not progressing if the timer does not send electricity to the defrost components or advance out of the defrost cycle within 30 minutes. Any lawyers want to do this again? 412. quit working in July 2019. Sad that foreign made products are made so inferior. He said the compressor is completely shot, and it's not worth it to replace the compressor. A&E sends same repair man to my house without the part and says LG only assigned an assessment call. Will never, never, never buy a product from Sears/Kmart again. We are still waiting for repair. We bought a Kenmore Elite refrigerator in June of 2015 . We bought a Whirlpool now, the broken kenmore in garage. Purchased fridge from Sears in Apr 2012 for $2549.99. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) We are currently without and we called Sears thinking it might be a warranty repair. I was never notified about them class action suit against them but fully intend to look into it. I was told the condenser was no good an that they have been having problems with this. LG Fridge Settlement 1650 Arch Street, Ste 2210 Philadelphia, PA 19103 Per the terms of the Settlement Agreement, all claims submitted online or via email must have been received on or before February 5, 2021. Something needs to be done. The sell crapy items and don't offer support. The fridge stinks and we have lost over $1000 of food. Condensation can form inside the refrigerator, causing the compressor to work harder than required. We need to get the country back to work by eliminating debt forgiveness and rent/mortgage support (some of which has already expired), and perhaps other government payments. Called Sear Service and was told the soonest someone could come out was 5 days later! ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. I have bought Sears appliances ever since we got married. Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. Model number 795.72053.118. I am a firm believer in Kenmore, not only for the refrigerator but also for their washer and dryer. The Sears repair technician told us it was a known issue with LG Compressors. We also purchased a Kenmore Elite three door refrigerator, model No. I purchased Kenmore elite french doors freezer on bottom. The local repair man said the replacement compressor would most likely fail in 4 years or less, and recommended I buy a new refrigerator. Bought mine in Feb 2018, Kenmore Elite 795.7248. If there are class action suits against LG, why do we not get notified until a problem occurs. Wth I purchased a Kenmore elite for 2800 on sale from 4300. NEVER ever would I recommend LG. In addition, I lost approximately $200 (or more) in food. Lost all our food. THIS THING IS A LEMON! Purchased my LG 3 door refrigerator 11/2016. Mind you he did nothing and Sears or whoever took my credit card over seas in order to even get him to come out, charged me $300. He was fine and did a great job. "The settlement resolves a pending lawsuit about alleged refrigerator cooling issues," says John Taylor, senior vice president of LG Electronics USA. Here are some of the pros and cons of the Kenmore Elite Refrigerator, Connect with an Appliance RepairTechnician. The fan blows air over the coils and the compressor to cool them and keep them from becoming too hot. I bought an Kenmore fridge from Sears January 2017 and by July 2019 I need a new fridge. I have the Kenmore elite. They make em pretty and fancy looking like the high ticket appliances, but they are junk. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. After this, carefully and gently lift the compressor out of the way, being careful not to kick any tubing. If anyone starts a class action lawsuit pleas include me in that group!! I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. It helps keep the refrigerator functioning optimally. They sent three repairman to fix it. I will continue to search for submitting a proper claim. Lights not turning off in my Kenmore Elite Refrigerator model# 79577563600 causing the plastic cover to melt. Think of it like vehicles, put 1000lbs in the back of a truck and travel 100km's with it. Linda O'Beck. I called the 800 number, they sent a technician out and he told us the refrigerator was going to cost $2200 to fix. I have call several times. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. I realize it may be the same with ALL brands, but we are using the Missouri Attorney General and the company in charge of repairs responds slowly and arrogantly with ALL kinds of reasons for this behavior. Sears wants to charge me over $300 to fix this problem. Compressor went out a week ago, lost $$$$ worth the food. Overheating can cause the compressor to stop running. My fridge still had all the plastic on all the drawers as it had not been used. After resetting the circuit board, he said it start working and would take 24-48 hours. I called the automated system to schedule a technician to come to our home. The heat that should be dissipated from the refrigerant by the coils will transfer to the refrigerator if the coils are very dirty. Purchased a Kenmore Elite model 795.74025.412 in 2016. I call the warranty who sent out a part and told me a repairman would contact me. no repairman will touch this refrigerator because it is junk. I have a Kenmore French door / bottom freezer - Model 795.72053.110 that we purchased in June of 2011. Customer service is just a bunch of dopes and you never get anywhere. Then, allow the unit some hours to run in order to adapt to the setting. Kenmore do warranty for only one year because they know that they are going to stop working. Performed tests on the PCB and all good, Found issue with compressor. The compressor has a valve that is made from plastic, according to the plaintiffs, and this plastic valve can fail and cause systemic breakdown in the appliance. Part and labor is expensive to replace. Bought the kemore elite model 795.73157.610. The technician told us it would be $1000 to repair unless we signed up for the appliance warranty that would cover all the household appliances ($500). They should have notified their customers of the recall and replaced the compressor. Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. of course lost a fridge full of food. confirmed the compressor has to be replaced. 7.before tilting the refrigerator, remove all materials from on or in the refrigerator. We bought our LG model number. Sears sold me a faulty refrigerator and they will not stand by their products and replace when they are faulty. I contacted Kenmore and was given the run around resulting in more stress, disappointment, and anger. The repair person said he replaces at least 2 compressors every day and he had one on his truck so we didnt have to wait to order a compressor. Even though the compressor is under warranty, it will cost approx $1500 for this repair. Thanks! 795.51833.411 Side by Side Kenmore Elite Compressor is made by LG Compressor is the LG-FLB075LANA (R134a- Linear Compressor). Complaint has been file with The State Attorney General. kenmore elite refrigerator compressor failure lawsuit. The second time in barely 3 months (Hurricane Ida and Nicholas). Well I thought I bought a reliable Kenmore fridge? Upon arriving, he ran a few diagnostics and reset the circuit board. Now it is almost 5 years old and the compressor is out. No one mentioned the failure of all the compressors. Therefore, it is important to check all these before settling for the compressor. Called LG back to see if they would compensate the labor costs based on the age of the device. So I asked them to void my credit card and another hour on the phone Just for that, so about 2 hours total time wasted. Needless to say, I will never engage in a product or service from Sears. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. This is because of the important role they play in the smooth operation of the refrigerator. It has a tube heater, but you can't get to it. Not covered under the warranty which is good for 1 year. The unit cost me $1900.00 new. It helps to take pictures of wire and tube connections as you remove each one. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. three years ago, I bought model 79551833412. A commonly reported issue is fridge stopped making ice, something owners get used to having and when no longer available something they miss. Is he kidding. We have no idea how long the fridge has been off, but the entire house stinks. I have model number LMXC23746S. I am beyond mad!! open the freezer and fridge to nothing being cold at all. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. Sold as the top of the line Kenmore fridge for $3000. Five months ago, the evaporator, drier and ice maker assemblies were replaced as it was not cooling. or is there a way i push them to dont have to pay anything upfront, and get my replacement part, and installation done free of charge as it should be due to the 10 years warranty? A compressor that runs constantly or non-stop overheats. Compressor is under warranty but I am told that the labor charge is going to be close to $450. Needless to say all the food was lost. I want a new one as well. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product. L G refrigerators with linear compressers are failing. Now Sears looks bad and definitely will not buy another LG fridge. i purchased a LG double door refrigerator at Home Depot. Paid over 2800.00 for it and was assured by the sales person that the problems with the compressor had been corrected on these newer model. Clean both of them using a soft brush until all the dirt is gone. Service is just a bunch of dopes and you never get anywhere high ticket appliances but... Lead to a Kenmore Elite 795.7248 without the part and told me to join the lawsuit get. Were replaced as it makers Model the LG version product or service from Sears so she delivered service.... 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