Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 7. Personal details: name, email address and reference number; TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. Which cookies does TLScontact use? On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. Cookie settings in Safari web and iOS Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. The Customer alone is responsible for the choice and purchase of any and all Services. The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. This step is mandatory in order to be able to register to your account. Our Privacy Notice; This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. 12. 5. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . Address: 14. We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). Minors who are using any interactive service should be made aware of the potential risks to them. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. If you do not agree to these terms, you must not use our site. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. The Customer is advised that: In case you havent activated your account, thank you for clicking on the link sent to your mailbox. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; Intellectual property Promote sexually explicit material; A Contribution must not: Victoria Island, Lagos, Nigeria. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. HOW DO WE COLLECT YOUR PERSONAL DATA? USE OF COOKIES For the purpose of harming or attempting to harm minors in any way; Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. We may make changes to our site When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. Further information on current processing times for standard visit visas can be found here. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Do not visit the Visa Application Centre until you have received this email. Request feedback to improve the quality of our services; We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. It is not intended to amount to advice on which you should rely. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. - TLScontact www.tlscontact.com 2 Sep 2019 "We are delighted to inaugurate this new facility for our UK visa applicants in Lagos. All rights reserved. You will find below some useful information and links to help you. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. All such rights are reserved. We will only disclose personal data that is necessary to deliver the services concerned. Prohibited uses You are responsible for configuring your information technology, computer programmes and platform to access our site. By using our website, you are consenting to our use of cookies. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. Find out all mandatory steps to apply for a UKVI visa. The type and categories of personal data that we collect is dependent on what service you are applying for. We will hold your personal information on our systems only for as long as is necessary to provide the service. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; We are not liable for business losses. Prepare your supporting documents If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. This information and these materials have not been verified or approved by us. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. Any content you upload to our site will be considered non-confidential and non-proprietary. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union visa application reception, data . In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. 1. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Designed to enhance your visa application experience. Rectify the right to inaccurate data rectified. Will never be used for anything other than to process the requested service; Prepare your supporting documents If you wish to complain about information and materials uploaded by other users please contact us. All rights reserved. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. TLScontact will issue a receipt for the transaction upon receipt of payment. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. TLScontact companies We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. These terms were most recently updated on January 2019. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Third party service providers working on our behalf Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Uploading content to our site We will always verify and validate any individuals claiming to be your representative before accepting any information about you. If an external website requests personal data from you (e.g. When Google Analytics is used, the web browser automatically sends certain information to Google. Promote violence; This list may vary depending on a Clients requirements and the services you request from us. in particular, we will not be liable for: You are solely responsible for securing and backing up your content. Will never be used for anything other than to process the requested service; 4. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. Not to access without authority, interfere with, damage or disrupt: Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. You also have the right to complain to a supervisory authority in your country or UK. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Be obscene, offensive, hateful or inflammatory; A valid e-mail address. For further information, please visit the link here. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: TLScontact by your side. Cancellation or suspension of your registration does not affect any statutory rights. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; OVERSEAS TRANSFER OF YOUR PERSONAL DATA Our website may contain links to other websites. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. 22. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; The content on our site is provided for general information only. We will never transfer your personal data in an unsafe or unsecure way. In all cases, TLScontact will provide you with a substantive . _gid Google Analytics Used to distinguish users 24 hours You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. 5. Third parties for legal reasons You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. Ju lutemi prdorni nj shfletues tjetr interneti. Keeping you in control email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. There are other terms that may apply to you To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. The Content Standards must be complied with in spirit as well as to the letter. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. We may make changes to these terms Learn more about us Our government clients Government Authorities Rules about linking to our site Too busy to come to our centre during standard opening hours? Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. Be accurate (where it states facts); Is stored for only as long as required to process service; These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. 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