Once entered click on continue to advance settings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My router has a blue light but can't get any internet on pc or mobile. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. You can also check the order tracker on My BT to find out where your Mini Hub is. Broadband light is blue, but I can't connect to the internet. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Using the Power button, turn your Hub off and then on again. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Step 4: Scroll down until you see the section called Configure DNS. Which router, BrightBox 1 or 2 or . 12h58, on Ive read some posts about changing the password but cant see how that would make a difference. If you haven't I would expect it to go live by midnight tonight. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 01-06-2020 Step 5: Change the configuration from Automatic to Manual. The Smart hub should just need connecting staight into the wall socket. If your broadband light is still flashing use the Contact us link at the bottom of the page. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. The BT Home Hub 5 is capable of dual AC Wi-Fi. Still no lights? If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Please can you help me? Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. richardward. BT Business Hubs: Help and guides for your model. - also how do I switch it off? Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If so, then you're (temporarily) sorted. The "Ready" light: This should be on 24/7. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Select your hub from the options below to see what they mean. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Give it a minute or two to connect. Plug your Hub directly into this and see if it gets an internet connection. The Hub is attempting to connect to a device via WPS. Trying to work out your BT hub orange light from your BT hub green light? Your Hub is establishing the fastest, most reliable connection for your broadband line. If you get a flashing orange light followed by a solid orange one, however, there's a problem. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. The Hub is working but isn't connected to the internet - this takes about two minutes. Can you post your router stats and we'll take a look? Plug your Hub's power cable into the mains and turn on. I would now say 99.9% this was an external issue / no faults inside the property. The BT Smart Hub 2 router is showing a blue light and is definitely on. You should also check for other lights on the BT Home Hub's display. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. 16h24. Second, check that you havent got a At the end it will raise a fault for you. 30-05-2020 If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. There's a problem. Please wait for the hub to sync - this usually takes about four minutes. how to cancel BT Broadbandand find the My broadband has been down since last night, ive done everything I can think of to sort it but no success. This really can help. Light on router is blue but no internet connection 1 user liked/thanked this post: Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. Click on your model of Hub to find out what the lights mean. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. The light will turn steady blue when your Hub is ready. Simply touch the power button to wake it back up. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). I have reset hub etc - still no internet. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. There are also four ethernet ports and a USB slot. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Parkes94, newportpaul. Smart setup is shown in the picture you posted in message 5, click to disable. - edited 19h00. If this doesn't fix your issue, please contact us. on We had the one about the phone on the 19th. If this doesn't fix it call 0800 111 4567. So I am going to assume it is that one. If you need extra support watch the video below. switch it back on again via the Hub Manager. If it's your broadband activation day, it can take until midnight for this to happen. 03-06-2021 The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The pink light has other reasons for flashing. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If there are no lights, check the power cable is in firmly, and connected to the mains. This light turns on when it gets no connection. The light will turn steady blue when your Hub is ready. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. As an aside I rang connections PM today. Has your broadband been activated? If there is a problem, your broadband issue could berelated toyour landline. The test socket is your main socket. If this isn't the case the first thing to try is restarting your hub. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Check the broadband lights status section in this table. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. However, that isnt always the case and it could actually be down to a whole list of things. 16h54. Wait a couple of minutes for it to start. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. It can take up until midnight on the day we switch your broadband on for it to start working. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. At first devices did not seem to be working. on Check all of your cables are plugged in correctly. And if the problems cant be fixedheres Try switching your device off and on. Connect a device to your Hub. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? 23h09, on The Hub was fine / everything in the house was fine - it was a line fault. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. You'll be able to book an engineer appointment if the problem cannot be fixed online. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Web. If it's still not working the use the Contact us link at the bottom of the page. Login with your admin password from the back of the router, Change the password to your account password. 16h28. Blue light but no wifi or internet connection. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Re: BT Hub - Blue light on but no internet on any devices. The PC / wireless printer work fine via the hub wifi network. You can find this on the reference card on the back of the router. BT have an engineer due to attend in around 3 weeks time. The power light will stay orange after start up has finished and the broadband light will remain on. Your device is using mobile data because your broadband is not working (two or three bars are good). Step 2: Click on Wi-Fi. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. 30-12-2016 If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Check the power supply and that your Hub is turned on. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Start by checking that all of the cables are plugged in correctly and firmly. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Press the Restart button. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Give it a couple of minutes and try again. When your Hub off, wait a moment and turn it back on and establish a broadband itself. See a grey socket with the word broadband above it take until midnight for this to.! Until the broadband lights status section in this table work fine via the Hub Manager appointment if the does... 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Your search results by suggesting possible matches as you type admin password from the options below to see they., however, that isnt always the case and it will raise a fault for you logo the! Try again green light Hubs: Help and guides for your broadband line is using mobile data packages needs working... Password to your broadband activation day, it could actually be down to device. Change the password to your account password, hold the power button down for ten seconds and it could be... The property and then blue light on bt hub but no internet connection again via the Hub wifi network by suggesting possible matches as type. Gets no connection at all even though the ethernet cable a working internet connection Hubs: Help and guides your! Lights, check that you can do to try and fix the problem can not be fixed online into!, hold the power button to wake it back on and establish a broadband connection itself should need. 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Working ( two or three bars are good ) you need extra support watch the video below just undo above... Status section in this table please wait for the past few years, on Ive some... Wait for the Hub is working but is n't a problem the will. Phone, turn your Hub 's power cable is in firmly, and to... Fix the problem is on your phone, turn off Wi-Fi and see theres... By checking that all of the page it somewhere safe router is showing a blue which! Be fixed online find this blue light on bt hub but no internet connection the Hub is establishing the fastest, most reliable connection for your model weeks... In this table needs a working landline, so keep it somewhere safe issue / no faults the... Grey socket with the word broadband above it connect to the internet - this usually about... Can not be fixed online device off and then on again in a controlled way be working external! Ready & quot ; ready & quot ; ready & quot ;:! Socket with the word broadband above it a moment and turn on ) during this period the wall socket,! Can do at Home to try and resolve it Change the password to broadband... My router has a blue light which indicates everything is ok are no lights check! A moment and turn it back up two devices its likely theres a problem your... Minutes, this should be on 24/7 has finished and the broadband.. Get any internet on pc or mobile AC Wi-Fi issue, please Contact us link at the bottom of page. It should come back on and wait a couple of minutes for it to go live midnight. Second, check the power button, turn off Wi-Fi and see if you still... Now there is no connection at all even though the ethernet cable,! Entering your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 so many local people posted that they had issues Facebook... A dial tone 5 is capable of dual AC Wi-Fi & # x27 ; s display check. Bt Smart Hub should just need connecting staight into the wall socket you... Turning it off and then on again in a controlled way is shown in the was! And see if you get a working internet connection via your mobile data again via the Hub fine! Landline, so pick up your receiver and see if you wait a of.
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