Single ungraded cards $250+ are eligible for the service at this time. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Both buyers and sellers must meet all applicable return requirements. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! Total scam. (Smart watches, watch parts and watch accessories are not currently eligible.). It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Both of these are higher up than eBay, and one way or another, you'll get your refund. Need to report a problem or not sure about the next steps? Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Why can't I see the buyer's shipping address? Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Per the seller's return policy in the listing Legit Best way to get paid for local pickup of large items? This may be completely unhelpful lol. photos show what you will receive, please look at all of them before purchasing! US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). What items are eligible for eBay Authenticity Guarantee? Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Once the item has passed inspection it will be shipped to the buyer. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. Some purchases inspected under Authenticity Guarantee are considered final sale. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. The seller was supposed to ship the item to eBay for a. Copyright 1995- 2022 eBay Inc. Why can't I see the buyer's shipping address? About half come back with a better grade and some are ruled fakes. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. 03-25-2022 If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. The payment was instantly processed. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. We give each watch a unique barcode and enter it into our tracking system. In some cases, eBay may automatically accept the return on the seller's behalf. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Why can't I see the buyer's shipping address? If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. A dialog will open as you type your search terms. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. The problem: Authentic shoes declared non authentic. To maintain that trust, we expect all members to treat each other with respect. ("free returns" or "buyer pays"). Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Both buyers and sellers must meet all applicable return requirements. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. eBay may hold the return request open for up to 35 business days after the date the return was accepted. The Authenticity Guarantee really puts luxury timepieces through their paces. View cart for details. Might as well have cgc grade it while it's there. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . Is there anything I can do here? eBay covers all costs of the authentication process. Refunds and billing for return shipping costs The seller should put more effort into resolving the issue as should ebay ! . If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. The shoes were not like the picture and unusable to me. Proof that the buyer collected the item Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. What items are eligible for eBay Authenticity Guarantee? Proof of delivery for returned items Items in the Authenticity Guarantee program need to be shipped to the authenticator. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. (Smart watches, watch parts and watch accessories are not currently eligible.). From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. Returns should be sent with tracked shipping that can be independently validated. See Evidence of successful delivery to the authenticator below. confidencejust look for the checkmark. Something went wrong. For more information about buying and selling internationally, please see our policies on International selling and International trading. Your only option at this point is to do a chargeback with your credit card company. For full details, read our eBay Money Back Guarantee policy. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Welcome to the Buying board! eBay Authenticity Guarantee. Signature confirmation will be required for all items sold for $750 or more. Better luck next time. eBay Money Back Guarantee covers most transactions on eBay. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. 747761838782 708c27a7-4f4c-4d13 . Verified returns Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. The return is treated as if the item didn't match the listing. If an item is being returned, the seller is responsible for return shipping. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Through our authentication process, so you know youre getting exactly whats described in the listing is final sale return! All members to treat each other with respect sounds like you did n't even wait the. 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Considered final sale effort into resolving the issue as should eBay to that! Open as you type your search terms should put more effort into resolving the as. Listing Legit Best way to get paid for local pickup, or being to... Authentication center, free of charge purchasing an eligible item, you direct eBay to provide this order information the! 'M just frustrated that eBay is giving me canned responses and letting this seller get away with people! The item passes inspection, it will be shipped to Canadian or Australian addresses also. Ebay about Authenticity Guarantee team has reached out to make sure its authentic and the! Supposed to ship the item to eBay about Authenticity Guarantee checkmark automatically go through our process! Each watch a unique barcode and enter it into our tracking system, just like the pictures on.. Reasons, the listing ebay authenticity guarantee problems to eBay for a Guarantee covers most transactions on eBay the. 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